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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

At ZVERLUXE, we offer flexible and reliable shipping methods to ensure your order gets to you safely and on time.

 

🚚 1. Standard Delivery (Within Nigeria)

  • Delivery Time: 1–5 working days

  • Cost: FREE

  • Carrier: GIG Logistics, GUO, or DHL

 

⚡ 2. Express Delivery

  • Delivery Time: 1–2 working days (for major cities)

  • Cost: ₦6,000 – ₦10,000

  • Ideal for urgent orders

 

📍 3. Local Pickup

  • Location: Available in [Enugu & Ebonyi]

  • Cost: Free

  • You’ll be notified once your order is ready for pickup

 

🌍 4. International Shipping

  • Delivery Time: 5–12 working days (depending on destination)

  • Cost: Automatically calculated at checkout

  • Available To: UK, USA, Canada, China and selected African countries

  • Carrier: DHL, UPS, FEDEX or Aramex

 

✅ Every Order Comes With:

  • Tracking number

  • Branded ZVERLUXE packaging

  • Customer support until delivery

   Yes, ZVERLUXE offers international shipping.
We deliver worldwide to selected countries including the United Kingdom, United States, Canada, China and several parts of Africa.

✈️ International Shipping Details:

  • Delivery Time: 5–12 business days (depending on location)
  • Shipping Carriers: DHL, UPS, FEDEX or Aramex
  • Tracking: All international orders come with tracking numbers
  • Shipping Fee: Calculated automatically at checkout based on your country and order weight

⚠️ Customs & Duties:

Please note that custom fees or import taxes (if any) are the responsibility of the customer, based on your country’s regulations.

If your country isn't listed at checkout or you'd like to confirm availability, feel free to message us directly via Instagram (@zverluxehq) or email support@zverluxe.com.

 

 

📦 Estimated Delivery Times:

🇳🇬 Within Nigeria:

  • Standard Shipping: 1–5 business days
  • Express Shipping (Major Cities): 1–2 business days
  • Local Pickup: Same day or next-day (based on availability)

🌍 International Orders:

  • Delivery Time: 5–12 business days
  • Note: Delivery time may vary slightly depending on your country and customs clearance process.

📌 Notes:

  • You’ll receive a tracking number once your order is shipped.
  • Orders are typically processed within 24–48 hours after payment confirmation.
  • During high-volume periods (like drops or holidays), shipping may take slightly longer — we’ll always keep you updated.

Need help tracking your order or want to request a rush?
Contact us at support@zverluxe.com or via Instagram DM @zverluxehq

 

Payment

 

At ZVERLUXE, we offer multiple secure and flexible payment options for your convenience:

✅ Accepted Payment Methods:

  1. Debit/Credit Cards
    – Visa, MasterCard, Verve (Processed securely via Paystack or Flutterwave)
  2. Bank Transfer
    – Pay directly to our business account (details provided at checkout)
  3. USSD Payments (for local customers in Nigeria)
    – Fast and secure mobile banking transfers
  4. Cash on Delivery (COD)
    – Not Available
  5. International Payments
    – Accepted via Paystack, Flutterwave, or PayPal (on request)

🔒 All payments are processed through secure gateways.

We do not store or share your card or bank details.

For any payment issues or confirmation, kindly contact:
📧 support@zverluxe.com
📞 WhatsApp/Call: [+234 9015623918]
📲 Or DM us on Instagram @zverluxehq

 

 

Yes — shopping online at ZVERLUXE is 100% safe and secure.

We take your privacy and payment security seriously. Every transaction is processed through trusted and encrypted payment gateways such as Paystack, Flutterwave, or PayPal, ensuring your information is protected at all times.

🛡️ Here’s How We Keep You Safe:

  • SSL-Secured Website – All data is encrypted and protected
  • Trusted Payment Partners – No card details are stored on our servers
  • Order Confirmation & Tracking – You receive full updates from checkout to delivery
  • Responsive Support Team – We're always here to help if anything goes wrong

💬 Need Help?

If you ever have a concern about your order or payment, you can reach us directly at:

📧 support@zverluxe.com
📞 WhatsApp/Call: [+234 9015623918]
📲 Instagram DM: @zverluxehq

 

Order & Returns

Placing an order with ZVERLUXE is quick and easy. Just follow these simple steps:

📱 Step-by-Step Guide:

  1. Browse the Collection
    – Visit our official website or Instagram catalog and explore our latest drops.
  2. Select Your Item
    – Choose your size, color, and quantity.
  3. Add to Cart
    – Click the “Add to Cart” or “Order Now” button.
  4. Proceed to Checkout
    – Enter your delivery details and select your preferred shipping method.
  5. Choose Payment Method
    – Pay via card or bank transfer.
  6. Place Your Order
    – Confirm your order. You’ll receive a confirmation message or email instantly.
  7. Get Tracking Info
    – Once your order ships, we’ll send your tracking number so you can follow the delivery.

💬 Need Help Ordering?

You can also place your order manually by messaging us directly:

📲 WhatsApp: [+234 9015623918]
📧 Email: support@zverluxe.com
📸 Instagram DM: @zverluxehq

At ZVERLUXE, we understand that mistakes or changes can happen — and we’re here to help.

🕒 Order Cancellation or Change Policy:

  • To Cancel or Modify Your Order:
    Please contact us within 1 hour of placing your order.
  • After this time, your order may already be processed or shipped, and changes may not be possible.

📦 If Your Order Has Already Shipped:

  • You may wait to receive it, then contact us about a possible return or exchange (conditions apply).
  • Delivery fees for returns or re-shipping may apply.

📞 To Request a Change or Cancellation:

We recommend reaching out as soon as possible to help us serve you better!

 No, you don’t need an account to place an order at ZVERLUXE.
You can check out as a guest — just provide your name, delivery address, and payment info.

✅ However, Creating an Account Has Benefits:

  • Faster checkout on future orders
  • Easy access to order history & tracking
  • Early access to exclusive drops and discounts
  • Loyalty rewards and updates from the brand

Whether you’re a guest or a member, we treat every order with care and priority.

Need help placing your first order?
📲 DM us on Instagram @zverluxehq or WhatsApp us at [+234 9015623918].

 

Tracking your ZVERLUXE order is quick and easy!

🛠️ Here’s How:

  1. After placing your order, you’ll receive a confirmation message via email, SMS, or WhatsApp.
  2. Once your order is shipped, we’ll send you a tracking number and the courier name (e.g., GIG, DHL, Speedaf, etc.).
  3. You can then use the tracking number on the courier’s website to monitor your delivery status in real time.

🔍 Need Help Tracking?

If you didn’t receive your tracking info or need help understanding it:

We’re always happy to assist you until your order is safely in your hands!

 

At ZVERLUXE, we want you to love what you ordered — but if something isn’t right, we’re here to help.

📦 Return Policy:

  • You can request a return within 3 days of receiving your order.
  • Items must be unused, unwashed, and in original condition (including tags and packaging).
  • Returns are only accepted for eligible items (no returns on clearance, worn items, or custom pieces).

🔄 How to Start a Return:

  1. Contact us via WhatsApp, Email, or Instagram DM within 3 days.
  2. Provide your order number and reason for return.
  3. We’ll confirm if your item qualifies and give you the return address.
  4. Once we receive and inspect the item, you can choose:
    • A replacement/exchange
    • A store credit
    • A partial refund (where applicable)

🚚 Return Shipping:

  • Customers are responsible for the return shipping fee (unless the item was damaged or incorrect).
  • We recommend using a trackable courier.

❗Note:

We do not offer cash refunds for personal change of mind — only store credit or exchange.

📲 Need Help?

DM us on Instagram @zverluxehq
WhatsApp: [+234 9015623918]
Email: support@zverluxe.com